uLektz Skills

Learning Path

Non-Linear: Random Order

About the Course

Course Description
Total quality management (TQM) is a philosophy, methodology and system of tools aimed to create and maintain mechanism of organization's continuous improvement. It involves all departments and employees into improvement of processes and products.

Course Objectives
1. Explain the concepts of Total Quality Management and Total Quality Education.
2. Diagnose problems in the quality improvement process.
3. Apply various quality improvement techniques.
4. Describe and apply the development and nature of quality control charts.
5. Explain each total quality implementation phase then list the steps that are associated with each.

Course Study Materials

Module 1: Introduction

1.1 Need for quality
1.2 Dimensions of manufacturing and service quality
1.3 Contributions of Deming
1.4 Customer focus, Customer orientation and Customer satisfaction
Introduction - Assessment 10 Questions

Module 2: TQM Principles

2.1 Leadership
2.2 Customer focus
2.3 Customer complaints
2.4 Customer retention
2.5 Motivation
2.6 Empowerment
2.7 Team and Teamwork
2.8 Continuous process improvement
2.9 Supplier partnership
TQM Principles - Assessment 10 Questions

Module 3: TQM Tools & Techniques

3.1 The seven traditional tools of quality
3.2 New management tools
3.3 Six-sigma Concepts, methodology
3.4 Bench marking
3.5 FMEA
TQM Tools & Techniques - Assessment 10 Questions

Module 4: TQM Tools & Techniques II

4.1 Quality circles
4.2 Quality Function Deployment (QFD)
4.3 Control Charts
4.4 Taguchi quality loss function
4.5 TPM – Concepts
4.6 Cost of Quality
4.7 Performance measures
TQM Tools & Techniques II 10 Questions

Module 5: Quality Systems

5.1 Need for ISO 9000
5.2 ISO 9000-2000 Quality System
5.3 Elements
5.4 Quality Auditing
5.5 QS 9000- ISO 14000 – Concepts
5.6 Case studies of TQM implementation in manufacturing and service sectors including IT
5.7 Summary of Key Differences Between Services and Products
5.8 Steps for Creating a Total Quality Management System
Quality Systems - Assessment 10 Questions

Final Assessment

Final Assessment 20 Questions

The certificate issued for the Course will have

Student's Name
Photograph
Course Title
Certificate Number
Date of Course Completion
Name(s) and Logo(s) of the Certifying Bodies

Only the e-certificate will be made available. No Hard copies. The certificates issued by The Academic Council of uLektz. can be e-verifiable at www.ulektzskills.com/verify.

Students will be assessed both at the end of each module and at the end of the Course.
Students scoring a minimum of 50% in the assessments are considered for Certifications