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Technology is always changing – and always improving. Once customer support was only offered by calling a 0800 number and talking to someone on a phone. But these days, customer support can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
At the end of this workshop, participants should be able to:
· Define customer support
· Know the different venues for customer support
· Recognize challenges of customer support
· Learn different applications
· Know proper forms of documentation
· Learn to be proactive in customer support
.
Module 1 Getting Started
Module 2 What is Customer Service
Customer Support Module 2 Quiz
10 Questions
Customer Support Module 2 What is Customer Service
Duration: 0:46
Module 3 Challenges
Customer Support Module 3 Quiz
10 Questions
Customer Support Module 3 Challenges
Duration: 0:53
Module 4 Email
Customer Support Module 4 Quiz
10 Questions
Customer Support Module 4 Email
Duration: 0:44
Module 5 SMS
Customer Support Module 5 Quiz
10 Questions
Customer Support Module 5 SMS
Duration: 0:48
Module 6 Web Chat
Customer Support Module 6 Quiz
10 Questions
Customer Support Module 6 Web Chat
Duration: 1:03
Module 7 Multi Channel Apps
Customer Support Module 7 Quiz
10 Questions
Customer Support Module 7 Multi Channel Apps
Duration: 0:48
Module 8 Support Tickets
Customer Support Module 8 Quiz
10 Questions
Customer Support Module 8 Support Tickets
Duration: 0:54
Module 9 Documentation
Customer Support Module 9 Quiz
10 Questions
Customer Support Module 9 Documentation
Duration: 0:57
Module 10 Feedback
Customer Support Module 10 Quiz
10 Questions
Customer Support Module 10 Feedback
Duration: 1:07
Module 11 Be Proactive
Customer Support Module 11 Quiz
10 Questions
Customer Support Module 11 Be Proactive
Duration: 1:01
Module 12 Wrapping Up
Customer Support Final Assessment
20 Questions
The certificate issued for the Course will have
Only the e-certificate will be made available. No Hard copies. The certificates issued by Reality Learning SA. can be e-verifiable at www.ulektzskills.com/verify.
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